FAQ | Janspeed Store

Are there any customs or import duties?

For international shipments, customs or import duties may be levied once the shipment reaches its destination country. These charges are the buyer's responsibility.

How do I place an order?

Browse our collection of car parts and components, add your desired products to the cart, proceed to checkout, enter your shipping details, and make a payment via our payment portal.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, ChinaUnionPay, JCB, Diners, Discover, Electron, Maestro, Apple Pay & Google Pay. We use Wix Payments - This ensures a safe and secure transaction for our customers.

How long will it take for my order to arrive?

We aim to ensure that we deliver the item to you as soon as possible, however as these are custom made according to demand in house, please allow approximately 4-6 weeks delivery during periods of high demand. Shipping times also vary depending on the destination. Once your order is processed, we will aim to provide a tracking number and estimated delivery date.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping costs will be calculated and displayed during checkout.

Are the products all made by Janspeed?

Yes - all products available on the site have been custom created by our in-house engineers available for you to purchase. Please see our Quality Policy for more details on our standards.

Is it safe to shop on Janspeed Store?

Yes, our website is hosted on Wix, a reputable platform with robust security measures. Wix Payments, our payment gateway, is compliant with the highest level of Payment Card Industry (PCI) standards.

Can I return or exchange an item?

Yes, we accept returns within 14 days of receiving the item, provided it's in its original condition. Please refer to our Return Policy for detailed information.

Will my personal and payment information be kept private?

Absolutely. We respect your privacy and use Wix Payments to ensure all transactions are secure. We never store or have access to your payment details. For more information, please see our Privacy Policy.

I'm having trouble with my order. Who can I contact?

You’re welcome to contact us with any queries. Email: sales@janspeed.com Tel: 01722 321833

Do the products come with a warranty?

Yes, our products come with a 12 Month warranty against manufacturing defects. Please refer to our Warranty Policy for more details.

What is Janspeed Store?

Janspeed Store is our online platform where customers can purchase Janspeed car parts and components directly from us.

How can I track my order?

Once your order is dispatched, we'll send you a confirmation email with tracking information.